Responsible Gaming

Gaming Should Be Entertainment

At Spinbit Casino, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling should be fun, affordable, and within your means. If you find yourself struggling to control your gambling habits, help is available.

Age Verification

You must be 18 years of age or older to use Spinbit Casino and gamble online in Aotearoa New Zealand. We are committed to preventing underage gambling and comply with all relevant New Zealand gaming legislation. If you are under 18, please do not register or attempt to access our services.

Warning Signs of Problem Gambling

Do any of these apply to you? If so, you may be experiencing problem gambling:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the time and money spent
• Gambling with money needed for essential expenses (bills, rent, food)
• Neglecting work, study, or family responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Needing to gamble with increasing amounts to feel excitement
• Attempting to control, cut back, or stop gambling without success
• Borrowing money to fund gambling activities
• Experiencing relationship problems due to gambling
• Using gambling to escape problems or negative emotions

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Player Protection

Spinbit Casino provides the following responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a cap on the amount you are willing to lose
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose

To access these tools, contact our customer support team or adjust your account settings in your player profile.

Support Organizations & Resources for New Zealand

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:

New Zealand

• Gambling Helpline (Aotearoa New Zealand): 0800 654 655 (free call) or text 8393 – Free, confidential support 24/7
• Problem Gambling Foundation: www.pgf.nz – Information, resources, and counselling services
• Samaritans (NZ): 1800 726 666 – Crisis support available 24/7

International Resources

• GamCare (UK): www.gamcare.org.uk – Support and resources
• GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

If You Need Help, Reach Out Today

Problem gambling is a health issue that affects thousands of people and their families. Help is available, and recovery is possible. There is no shame in seeking support – taking action is a sign of strength.

If you are struggling with gambling, please contact the Gambling Helpline on 0800 654 655 or visit www.pgf.nz for immediate, free, and confidential assistance.

Your wellbeing is our priority. Please gamble responsibly.